To: Customers of Bitvavo powered by Hyphe
Date: 30 June 2025
Effective 1 September 2025, your contractual relationship with Hyphe Markets GmbH¹ (Hyphe) and custodian Tangany GmbH² (Tangany) will be automatically transferred to our product partner Bitvavo B.V.³ (Bitvavo). Sutor Bank GmbH⁴ (Sutor) continues to be the banking partner.
The transfer of your contractual relationship requires no action from your side. The only thing you'll need to do in order to benefit from the full service offer of Bitvavo is accept Bitvavo’s terms and conditions, starting from 1 September. You can review them here.
Why this contractual transfer?
The reason for this contractual transfer is that Hyphe will no longer serve retail clients from 1 September 2025 on. We are happy to inform you that our trusted product partner Bitvavo has obtained its MiCA licence and can operate in Germany. Bitvavo will take over the contractual relationship. Not only will this transition be seamless, offering continued access to your account, but it also offers valuable new benefits for you.
What can you look forward to?
Bitvavo will introduce additional benefits for you as of 1 September, including more coins, and a more comprehensive rewards experience providing flexible and fixed staking, which comes with higher staking rewards.
In case you prefer not to become a Bitvavo customer, you may of course close your Bitvavo powered by Hyphe account at any time before 1 September 2025.
Do you have any questions or concerns? Please refer to the FAQs below or contact us at support@bitvavo.de.
Footnote:
- Hyphe Markets GmbH, Adelgundenstraße 2, 80538 Munich, Germany. Registered with the Munich Local Court under number HRB 272346.
- Tangany GmbH, Brienner Straße 53, 80333 Munich, Germany. Registered with the Munich Local Court under number HRB 246113.
- Bitvavo B.V., Keizersgracht 281, 1016 ED Amsterdam, Netherlands. Registered with the commercial register under number 68743424.
- Sutor Bank GmbH, Hermannstr. 46, 20095 Hamburg, Germany. Registered with the Hamburg Local Court under number HRB 178357.
FAQs
Why is my contractual relationship being transferred to Bitvavo, and what is changing?
The reason for this contractual transfer is that Hyphe will no longer serve retail clients from 1 September 2025 on. Our trusted product partner Bitvavo has obtained its MiCA licence - allowing it to operate in Germany - and will take over the contractual relationship. Not only will this transition be seamless, offering continued access to your account, but it also offers valuable new benefits for you.
Will this affect my access or my account?
No. Your settings, history, open orders, and login credentials will remain the same. The transfer of your contractual relationship requires no action from your side. The only thing you'll need to do in order to benefit from the full service offer of Bitvavo is accept Bitvavo’s Terms and Conditions, starting from 1 September. You can review them here.
What is changing with the move to Bitvavo? And how secure are my funds?
Bitvavo will become your new contractual partner and direct service provider. You will be asked to accept the Terms and Conditions to be able to benefit from the full service offer of Bitvavo, which includes more coins, and a more comprehensive rewards experience providing flexible and fixed staking, which comes with higher staking rewards.
Bitvavo is officially licensed by the Dutch authorities as a Crypto-Asset Service Provider (CASP). This license allows Bitvavo to operate under a unified regulatory framework throughout the EU. Bitvavo meets high European standards for security and transparency.
Your euro funds will continue to be held with Sutor Bank GmbH, a fully licensed German bank. Crypto custody will be handled by Bitvavo, which works with trusted and regulated partners (including Tangany, Fireblocks, and others).
Do I need to do anything to continue using my account?
The transfer of your contractual relationship requires no action from your side. The only thing you'll need to do in order to benefit from the full service offer of Bitvavo per 1 September 2025, is to accept Bitvavo’s Terms and Conditions, which can be done from 1 September. You can already pre-read and review the Bitvavo terms and conditions here.
Who can I contact if I have further questions?
Please visit our support pages or contact us at support@bitvavo.de – our team will be happy to help you. These FAQs will remain available on the website even after 1 September 2025. Customers can contact our support team at any time if they have questions.
Will anything change in how I access my Bitvavo powered by Hyphe account?
No. You can continue to log in with your existing credentials and use the Bitvavo (powered by Hyphe) app or platform as usual. Nothing will change in how you access your account. If you experience any trouble, please contact the customer services.
Are my funds and cryptocurrencies safe during the contractual transfer?
Yes. Your balances and assets remain fully secure throughout the contractual transfer. There will be no interruption to custody, deposit and withdrawal services.
What happens to my transaction history and settings?
All your settings, history, and preferences will remain unchanged. Nothing will be deleted or reset during the contractual transfer.
What will change in terms of supported coins, fees or rewards?
The transition to Bitvavo will offer more tradable coins, and a more comprehensive rewards experience providing flexible and fixed staking, which comes with higher staking rewards. Trading fees will remain the same and presented transparently on the platform.
Can I opt out of the contractual transfer or continue using Bitvavo powered by Hyphe?
No. Pursuant to section 15.5.1 of the Hyphe Allgemeine Geschäftsbedingungen (“AGB”), Hyphe is entitled to transfer its contractual relationship to Bitvavo B.V. provided that customers are notified in writing at least two months before. The email you have received on or about 30 June 2025 serves as such notice. Under Section Q. of the Tangany AGB, Tangany is also permitted to transfer its contractual relationship to Bitvavo B.V. If you do not wish to become a Bitvavo customer, you must withdraw your assets and close your account no later than 1 September 2025.
When exactly is the contractual transfer happening?
The contractual transfer will take place on 1 September 2025, 00:00h CET.
What changes in Terms and Conditions?
As a result of the contractual transfer of your relationships with Hyphe and Tangany to Bitvavo, no changes are made. However, in order to experience the full services that Bitvavo provides, you will be asked to accept the Bitvavo Terms and Conditions as of 1 September 2025. These terms and conditions are already available for pre-read and review. Your contractual relationship with Sutor Bank remains unchanged.
Can I continue using BlockPit for tax reporting?
Yes. Your existing API connection to BlockPit will remain intact, and your data will continue to sync.
Do Bitvavo powered by Hyphe users need to go through new KYC?
No. If your identity verification with Hyphe was valid and compliant, you do not need to complete it again. In some cases, we may request additional information at a later point to meet MiCA requirements.
Will rewards or staking be available?
Yes, following the contractual transfer and after accepting the Bitvavo terms and conditions per 1 September 2025, a more comprehensive rewards experience will be available, providing flexible and fixed staking, which comes with higher staking rewards.
Will Pro Mode remain available?
Yes, following the contractual transfer and after accepting the Bitvavo terms and conditions per 1 September 2025, Pro Mode will continue to be available, offering advanced trading features, charting tools, and lower fees for high-volume traders.
Will USDC trading pairs be available?
Yes, following the contractual transfer and after accepting the Bitvavo terms and conditions per 1 September 2025, you will be able to trade USDC pairs which are available in the Pro Mode.
Will I still be able to trade stablecoins?
Yes, following the contractual transfer and after accepting the Bitvavo terms and conditions per 1 September 2025, you will be able to trade, deposit, and withdraw stablecoins such as USDC and EUROC just like any other supported cryptocurrency. For a complete overview of supported assets and networks, please visit our “Network” page.
Who holds custody of my cryptocurrencies?
Following the contractual transfer and after accepting the Bitvavo terms and conditions per 1 September 2025, crypto custody will be handled by Bitvavo. Bitvavo works with trusted and regulated partners (including Tangany, Fireblocks, and others) to ensure maximum security and regulatory compliance.
Who is the regulator of Bitvavo?
Bitvavo is supervised by the Dutch Authority for Financial Markets (Autoriteit Financiële Markten, AFM). The AFM’s registered address is Vijzelgracht 50, 1017 HS Amsterdam, The Netherlands. Bitvavo’s license number is 41000010.
Who is the banking partner of Bitvavo in Germany?
Following the contractual transfer and after accepting the Bitvavo terms and conditions per 1 September 2025, fiat custody for Bitvavo customers in Germany will be handled by Sutor Bank GmbH. Sutor Bank is registered with the German financial authority (BaFin) under number 10100370.